Bespoke jewellery — designed exclusively for you

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    Refunds & Cancellation Policy

    Last updated: February 2026

    Shipping & Delivery

    All Valdora jewellery is dispatched fully insured via a premium courier (DHL, FedEx, or equivalent). Our standard delivery timeframes and costs are as follows:

    • Free insured shipping on all orders over £2,000
    • Insured shipping up to £150 on orders under £2,000 (charged at actual courier cost)
    • Standard delivery: 10–20 business days from order confirmation
    • Manufacturing and high-volume orders may require additional time — your account manager will confirm exact timelines in writing
    • International orders may be subject to import duties and local taxes, which are the recipient's responsibility
    • All shipments include full insurance and tracking; you will receive tracking details once dispatched

    Cancellation Policy

    We understand that circumstances change. You may cancel your order subject to the following terms:

    • Orders may be cancelled before production has commenced for a full refund of any deposit paid.
    • Once production has begun, cancellations are subject to a maximum refund of 50% of the total order value.
    • Bespoke and custom-designed pieces cannot be cancelled once the design has been approved and production has started.
    • To cancel an order, please contact us directly via phone, WhatsApp, or email as soon as possible.

    Refund Policy

    Valdora offers refunds under the following conditions:

    • A maximum refund of up to 50% of the total order value may be issued, depending on the stage of production.
    • Refunds will be processed to the original payment method within 14 business days.
    • Deposits on bespoke commissions are non-refundable once the design phase has commenced.
    • Any refund amount will be assessed on a case-by-case basis by our team.

    No Returns Policy

    Due to the bespoke and handcrafted nature of our jewellery, Valdora does not accept returns on any products. Each piece is made to order or produced in limited quantities, making returns impractical. We encourage all clients to carefully review their selections and take advantage of our consultation services before placing an order.

    Lifetime Warranty

    Every Valdora piece is protected by our comprehensive lifetime warranty:

    • Covers all defects in craftsmanship and materials for the lifetime of the piece.
    • Includes complimentary inspections and minor repairs related to workmanship.
    • Stone tightening, re-polishing, and rhodium plating are covered under warranty.
    • Damage caused by misuse, accidents, or unauthorised repairs is not covered.
    • To make a warranty claim, simply contact our Customer Care team with your certificate of authenticity.

    Exchanges

    While we do not offer returns, we may consider exchanges on a case-by-case basis for unworn, unaltered pieces from our ready-to-wear collections. Exchanges must be requested within 7 days of delivery. Bespoke pieces are not eligible for exchange.

    Contact Us

    For any questions regarding our refund, cancellation, or warranty policies, please reach out to our team: